FAQ

Here are the answers to some of the most frequently asked questions. 

Why is Casino WinBig the best place for my bet?
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Here in Casino WinBig, we believe in providing all our players with the best environment for an exciting gaming experience, paying attention to each player's individual needs, we guarantee an unforgettable charge-up with the best live betting odds on the market. Casino WinBig is making you an offer for the greatest quality time in the gambling world, and now is the best time to take it!

How to open a Casino WinBig account?
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Create a Casino WinBig account following these steps:

 

  • Click on "Register now"
  • Fill in the form with your personal information, having in mind that all the fields with an asterisk (*) are relevant.
  • Confirm that you are over 18 years of age, then click on "Submit"
  • Once you register you will receive a welcome email from us with an activation link.
  • Click on the text highlighted in yellow "Verify email address". 

 

If a player does not receive an e-mail within five minutes of their registration, neither in their inbox nor in their spam box, they need to contact the Customer Support Department via mail ([email protected]), Live chat, or by Viber and Whatsapp by reaching: +44 750 616 7701 to request a manual validation of their registered e-mail address.

How can I change my password?
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To change your password you need to log in to your Casino WinBig account, click on your username in the top right corner then "Change password". You will see three fields: "Old Password"; "New Password" and "Confirm New Password". In the first field, you need to type your old password, and in the fields below - the new password of your choice. When you are done, just click on "Save new password" to save the changes.

 

What do I do if I have forgotten my username or password?
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If you have forgotten your password you need to:


 
1. Click on "Forgotten User Password?" (located on the top of  your screen).
 
2. Enter your E-mail and username in the relevant fields
 
3. Click "Reset Password"
 
* If you have forgotten your account number and/or username please contact the Customer Support Department.

How to place bets?
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Here at Casino WinBig, we have a large variety of sports, leagues, matches and bet types including the great option of Live betting! If you would like to place a bet on a single selection, you simply need to:

 

* Go to our sports section, (located at the center-top of the page)

* Chose your sport and market

* Chose country and league

* Check out the available options and place your bet.

 

For placing bets on Live events, you need to:

 

* Go to our sports section, (located at the center-top of the page)

* Click on "Live betting"

* Go to "All live games"

* Pick your game and place your bet.

 

How long till the bet is settled?
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Our goal is to make sure you see the final outcome of your bet in the shortest of timeframes. Some bet types require a bit more time before the result becomes official.    

 

What is the minimum stake I can make?
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The minimum stake a player can make is stated on the bet slip in the player's currency.    

Where can I view my Sports/Casino activity? How do I know if my bet was a winning or a losing one?
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To check if your sports bet was a winning or a losing one, you need to go click on your username in the top right corner of the page then click on "Bet List" and select view "All". Once you do that, you need to choose a filter from the predefined ones, or click “Custom” which will enable you to manually select the time-frame you need. After you are done with your selections, you need to click the “SHOW” button and look at the "+/-" column - it displays the status of your bet; if the number you see there is in green, then your bet has won. All lost stakes can be seen in the same column, the losing amount is in red and it has a “-“sign in front of it. To check if a bet you placed in the “CASINO” section was a winning or a losing one, you need to follow the steps above to get to the “BET LIST” section, then you need to click on “Casino & Games” which can be located on the left-hand side menu. If you played at the “LIVE CASINO” section, you need to click “Live casino” from the same menu on the left. To filter the bet status according to a time-frame of your choice you need to follow the instructions above.   

Which payment methods can I choose for my Casino WinBig account?
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casinowinbig.com allows you to fund your account with a wide range of payment options. You can do so either by bank wire, credit card, E-wallet companies, and prepaid cards. For a detailed list of options, check out the Payment methods page.    

 

Where can I check to see if my transaction was successful?
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Your account will be updated as soon as you make a deposit, except when performing a Bank Transfer.    

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